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This chapter adopts a reflective approach exploring and setting out the contrasting factors that led to the establishment of the subdiscipline in both countries. The factors included the role of key individuals and their respective academic backgrounds and specialisations within each country’s higher education system. Furthermore, attention is given to the particular circumstances in a case analysis comparison of the oldest programs in Aotearoa/New Zealand and Australia. This sheds light upon the factors linked to the disproportionate success profile for the sociology of sport in Aotearoa/New Zealand. An analysis of scholars and programs within each country reveals important differences aligned with the politics of funding and the variety and extent of systematic structures. Additionally, scholars’ specialisations and preferences reveal a broad offering but are primarily linked to globalisation, gender relations, indigeneity and race relations, social policy, and media studies. This work has been undertaken variously via the critical tradition including Birmingham School cultural studies, ethnographic and qualitative approaches and, more recently by some, a postmodern poststructuralist trend. Lastly, along with a brief discussion of current issues, future challenges are set out.

Maverickism is the tendency of an individual to be socially competent, creative, goal focussed, risk-taking and disruptive. Previous research with the five-factor model (FFM) shows that individuals high in maverickism exhibit both functional and dysfunctional tendencies. The purpose of this paper is to compare and contrast the descriptive FFM with the process-oriented hybrid model of learning in personality (HMLP), in the prediction of maverickism.

Employing a cross-sectional design with 490 full-time workers the authors use the NEO-International Personality Item Pool and the Learning Styles Profiler to examine differences in the FFM and HMLP in the prediction of maverickism.

Results with the FFM, identify extraversion, openness and (low) agreeableness as significant predictors of maverickism. All factors of the HMLP (except conscientious learning) significantly predict maverickism. Hierarchal regression analysis shows that the HMLP accounts for an additional 21 percent of variance in maverickism over and above that of the FFM.

The authors have tested and built theory by identifying not only what predicts maverickism, but also how the learning processes of the HMLP interrelate to predict maverickism.

Managers interested in developing the maverick potential of their employees will find this study useful because it identifies what to look for in maverick workers.

Individuals high in maverickism have the potential for radical innovation. Understanding how to identify and develop these individuals may lead to larger societal benefits.

The authors are the first to use the HMLP to test maverickism. The research highlights the importance of both personality and learning processes in maverickism.

Describes how a large service organisation, Post Office Counters Ltd, has applied total quality principles to the development of customer care initiative. Reviews the organisation′s approach to customer care and details its customer charter, a complete package which comprised training for staff and a series of service commitments. Discusses how the customer charter fits in with the government′s recently imposed Citizen′s Charter. Outlines two keys for achieving total quality.

Poverty has many varying negative effects on the health and well-being of those enduring it. Specifically, in the world of education, regardless of the many educational reform efforts over the last 50 plus years, poverty results in markedly lower achievement regardless of the metric used to determine academic success. Through this work we hope to shine light on the wealth gap in contemporary American society and the academic achievement gap that is an inevitable consequence of this inequitable concentration of monetary means. We review various literature sources to illustrate this problem and propose possible research-based solutions to ameliorate this societal ill. Using our previous works which resulted in the creation of the theoretical foundational framework of Critical Determination, we identify tangible steps that PreK-16 professionals can readily apply in an effort to minimize the current wealth gap and correlating achievement gap experienced by many students on the margins of the American public education system.

Discusses “Welcome Host”, the programme launched by the Wales Tourist Board which aims to provide whole communities with the customer care skills required to deliver service excellence to visiting tourists. Outlines the structure of the programme, highlighting the use of seminars and the key focus of such events. Explains the benefits to both participating companies and the tourist. Suggests that “Welcome Host” is raising the image of quality service in the country.

This paper determines the effectiveness of a learning process model in the prediction of team performance. The team performance of 19 teams was objectively measured by using a “first past the post” criterion after completion of a demanding exercise. Performance scores were predicted by means of Honey and Mumford’s learning styles questionnaire. Results indicated that a model based on team learning is predictive of team success and that team members’ scores should be averaged to best predict performance. In comparison, Belbin’s team role questionnaire was not predictive of team performance.

This study seeks to investigate human resource practitioners' attitudes and beliefs about work related psychological tests. The purpose was to look at the structure and correlates of those beliefs.

In all, 255 practitioners from human resource and related disciplines completed a 64‐item questionnaire on their attitudes to, and beliefs about, work‐related psychological tests.

Overall, the participants were positive about the validity and hence usefulness of tests. Factor analysis suggested that attitudes to tests fell into four easily identifiable factors (Test complexity, Practical application, Bias, and Usefulness of psychological tests). It was found that all four factors were predicted by age or educational qualifications or both.

The study had a restricted sample of test users. It would be interesting to test a bigger and more representative sample of those in HR, training and coaching and get more specific details on which tests they used, why those particular tests and how they used the data they provide.

The aim of this study is to investigate whether practitioners generally find psychological tests in general useful, what aspects of psychological tests are most valued and what aspects are least liked. It also set out to determine whether the perceived scepticism toward, or enthusiasm for, psychological tests could be predicted by test user experience, and test user academic qualifications. Whist some survey studies have been interested in expert opinion, this study looked at practitioners from HR and related disciplines.